This Privacy Policy explains how Horti XS B.V. ("Horti XS", "we", "our", or "us") collects, uses, stores, and protects personal data obtained through our website, services, and business relationships.

We are committed to protecting your privacy and processing personal data in accordance with applicable privacy legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR").

1. Personal Data We Collect

Personal data means any information relating to an identified or identifiable natural person.

Depending on your relationship with Horti XS B.V., we may process the following categories of personal data.

A. Customers

To provide our products and services, we may collect:

• Name and surname

• Company name

• Job title

• Email address

• Telephone number

• Business address

• Billing and payment information

• Project specifications

• Greenhouse design and engineering information

• Communications relating to quotations, orders and support

The legal basis for processing this data is the performance of a contract and our legitimate business interests.

Providing this information is voluntary, but without it we may be unable to provide our services.

B. Suppliers and Business Partners

We process personal data necessary to establish and maintain business relationships, including:

• Contact details

• Company information

• Banking information

• Contractual information

• Business correspondence

This processing is necessary for contract performance and our legitimate business interests.

C. Website Visitors

When visiting our website, we may automatically collect technical information such as:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Date and time of access

• Cookies and similar technologies

This information helps us improve website functionality, security and user experience.

D. Contact Forms

If you contact us through our website, email or telephone, we process the information you provide in order to respond to your enquiry.

This may include:

• Name

• Email address

• Telephone number

• Company

• Message content

E. Marketing Communications

With your consent, we may send newsletters, product updates or marketing communications.

You may withdraw your consent at any time by clicking the unsubscribe link or contacting us directly.

2. Purposes of Processing

We process personal data to:

• Provide greenhouse engineering solutions and related services

• Prepare quotations and contracts

• Process payments and invoices

• Deliver customer support

• Improve our products and website

• Comply with legal obligations

• Prevent fraud and protect our systems

• Send marketing communications where permitted

3. Sharing Personal Data

We only share personal data where necessary.

Recipients may include:

• IT and hosting providers

• Cloud service providers

• Accountants

• Legal advisers

• Banks and payment providers

• Government authorities where legally required

• Logistics and delivery partners

All third parties are required to maintain appropriate confidentiality and security measures.

Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable law.

Retention periods depend on legal, contractual and operational requirements.

5. Data Security

Horti XS B.V. implements appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration or destruction.

Despite our efforts, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Your Rights

Under GDPR, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint with the competent supervisory authority

We may request proof of identity before processing your request.

7. Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and enhance user experience.

You may manage your cookie preferences through your browser settings.

8. Changes to this Privacy Policy

We may update this Privacy Policy periodically.

The latest version will always be published on our website.